While we're only into the New Year for a matter of
hours/days, it already feels good. Not because things
have magically become better or easier, but because a
New Year brings a new beginning and a fresh start.
Because of the current news and the pundits telling us
about the economy, I added a
posting to our blog on Dec. 31st about
Corporate Darwinism and how it is projected in
2009 that it will be the strong who will survive. I
hope you'll take a moment and read it. This morning, I
read another view of this timely topic by Scott
Testa, a marketing professor at St. Josephs
University in Philadelphia.
As he and his views are more marketing/brand
driven, I found his comments so very appropriate to our
industry. He talks about many of the things that
The B&B Team talks
about (and does so with regularity), your Brand (your
Inn), your Brand's Promise and the Experience your Brand
provides.
Professor Testa states, "The really smart
companies, when things are bad, take the opportunity to
really grow their brand."
Rita Rodriquez, CEO for a large
branding
company adds, "Companies will have to find ways
to stand out and that includes making sure customers
picky about where they spend their money have a better
experience....The brand is going to have a bigger
opportunity to stand out and to articulate a promise and
to deliver the experience...and it's going to have to
do that in 2009."
Couldn't have said it
better! Since I can't, I can only restate what we've
said all along: Good Inns are
the ones who stay focused on: their Brand,
their Strengths,
Creative Marketing
Initiatives,
understanding their Guest, being Authentic and creating
a Sustained Emotional Bond with their Guests, responding
to the times…the i.guest…social media…web 2.0, knowing
that it's about Value…not just price, but Value, and
finally, being the Very Best!
Happy New Year.
Rick